Legal

Privacy Policy

Last updated: 1 June 2025

Privacy Policy

1. Data we collect

When you create an account or place an order we collect your name, email address, and order details (subject, academic level, deadline, and deliverables). We do not collect or store payment card information — this is handled exclusively by Stripe.

2. How we use your data

Your data is used to fulfil your orders, send order confirmation and delivery notifications, and to contact you regarding your account. We do not use your data for automated profiling or marketing without your explicit consent.

3. Third-party sharing

Your personal data is never sold to or shared with third parties for marketing purposes. We share data only where strictly necessary to deliver the service — for example, with Stripe for payment processing and with our transactional email provider for notifications. Both parties are bound by their own privacy policies and applicable data protection law.

4. Cookies

We use essential cookies to maintain your authenticated session. No third-party tracking or advertising cookies are used. You can disable cookies in your browser settings, but this will prevent you from signing in to your account.

5. GDPR & UK data protection

For users in the European Union or United Kingdom, we process your personal data under the lawful basis of contract performance (to deliver the service you have purchased) and legitimate interests (account security and fraud prevention). You have the right to access, correct, or request deletion of your personal data at any time.

6. Data requests & contact

To request a copy of your data, ask for corrections, or request deletion of your account, please contact us at admin@getprimegrade.com. We will respond within 30 days in line with applicable data protection legislation.

Questions about this policy?