Legal

Terms & Privacy

Last updated: 1 June 2025

Terms & Conditions

1. Eligibility

By using GetPrimeGrade, you confirm that you are at least 18 years of age. We do not knowingly provide services to anyone under 18.

2. Service description

GetPrimeGrade provides model answers, reference materials, and educational study content for university and college students. All work produced by GetPrimeGrade is intended solely as an educational reference to support learning, and not as a substitute for a student's own academic work.

3. Client responsibility

By placing an order, you confirm that you understand and agree that any work delivered is for reference and study purposes only. You must not submit any content provided by GetPrimeGrade as your own work to an educational institution. Doing so may constitute academic misconduct under your institution's regulations. GetPrimeGrade accepts no liability for any consequences arising from misuse of the materials provided.

4. Payment

Payment is required in full before work is commenced. All transactions are processed securely by Stripe. Prices are quoted and charged in British Pounds (GBP). Approximate local-currency equivalents shown during the order process are for guidance only and do not represent the amount charged.

5. Revision policy

Each order includes three free revisions. Revision requests must be consistent with the original brief submitted at the time of order — requests that materially change the scope of the work may be treated as a new order. Revisions are requested through your dashboard.

6. Refund policy

If the delivered work does not meet the requirements of your original brief and all three revision attempts have been exhausted, you may request a refund within 48 hours of the delivery date. Refund requests submitted after this window, or where revisions have not been used, will not be eligible. Approved refunds are returned to the original payment method within 5–10 business days.

7. Limitation of liability

GetPrimeGrade's total liability in connection with any order is limited to the amount paid for that order. We are not liable for indirect, consequential, or incidental losses of any kind, including but not limited to academic penalties, loss of opportunity, or reputational harm.

Privacy Policy

1. Data we collect

When you create an account or place an order we collect your name, email address, and order details (subject, academic level, deadline, and deliverables). We do not collect or store payment card information — this is handled exclusively by Stripe.

2. How we use your data

Your data is used to fulfil your orders, send order confirmation and delivery notifications, and to contact you regarding your account. We do not use your data for automated profiling or marketing without your explicit consent.

3. Third-party sharing

Your personal data is never sold to or shared with third parties for marketing purposes. We share data only where strictly necessary to deliver the service — for example, with Stripe for payment processing and with our transactional email provider for notifications. Both parties are bound by their own privacy policies and applicable data protection law.

4. Cookies

We use essential cookies to maintain your authenticated session. No third-party tracking or advertising cookies are used. You can disable cookies in your browser settings, but this will prevent you from signing in to your account.

5. GDPR & UK data protection

For users in the European Union or United Kingdom, we process your personal data under the lawful basis of contract performance (to deliver the service you have purchased) and legitimate interests (account security and fraud prevention). You have the right to access, correct, or request deletion of your personal data at any time.

6. Data requests & contact

To request a copy of your data, ask for corrections, or request deletion of your account, please contact us at admin@getprimegrade.com. We will respond within 30 days in line with applicable data protection legislation.

Questions about these policies?